FAQs

Step 1 

• Visit our Online Store, www.doggiliciouus.com/shop; choose a ‘Sample taster’ of your choice or you can choose a couple of them if you are looking for variety.
  Sample taster (150g pack) is for tasting for which, one pack per dog is enough. (you can purchase more than one type if you are keen on having your dog taste them all. We believe in variety feeding!)
• This is done to see how your dog takes to the food and so many new ingredients. It also helps to gauge how your dog is responding to the main meat in the plan selected by you.

Step 2 

• After a successful tasting, you can either choose to try our weekly (500g x7 trial packs) and slowly transition your dog to eating 100% Doggiliciouus Meals OR straight away choose to go ahead with a subscription plan.
• However, our weekly pack helps you determine whether your dog will take to the same meal for a longer duration. So we highly recommend it.
• Step 3
• You can get back to us with your feedback Or if you are looking for more suggestions.
  Let us know the meal plan and pack size you want to start. We do every pack size with 25g increments starting with 200gm.
• We will then send you an invoice for the month – pro-rated.
• Upon receipt of the payment, we will start WEEKLY deliveries of your subscription.

OR

• You can continue to order weekly trial packs & and try them for a longer duration before moving to a monthly subscription.

• Taster Packs are great to safely introduce your dog to a new food to avoid any tummy upsets, and to avoid wasted food. Small packs of 150g mean that even if your dog refused to eat some of the meats, not a lot of food is wasted.
• This is done to see how your dog takes to the food and so many new ingredients. It also helps to gauge how your dog is responding to the main meat in the plan selected by you.

We’d like your dog to love our food before you make the larger commitments.

EASY!

• Take out the frozen pack & thaw it by keeping it in the refrigerator at least 12-14 hrs before feed time. OR you can dip them in hot water to thaw, OR you can keep them outside for a few hours in good weather to thaw.
• Simply cut open the thawed pack & take out the desired/recommended quantity. Store the remaining food, in the opened pack, back in the refrigerator ONLY, NOT in the freezer.
• Warm the food on a pan or microwave, add some bone broth to it if you wish, add your supplements, oils and serve.
• The pack kept in the fridge is used for the next meal on the same day. Each pack is opened and finished on the same day.
• For the next pack, repeat the process.

• YOU MUST FREEZE FRESH FOOD PACKS as our food is preservative-free.
• If you choose to refrigerate the fresh packs when they arrive, they need to be used within 3 days.
• Since we send out food for 7 days – we recommend that you freeze them and use one pack per day. 

After 4 days of refrigeration, fresh foods start having bacterial growth, which is not easily detected by our senses. Therefore, freezing is a must.

After receiving your order this is how long it’ll take –

• For Fresh meals & Meat/Protein packs – Minimum of 48 hrs and Maximum of 4 days – depending on the quantity you have ordered.
• If you have any extremely urgent requests, please reach out to us on Whatsapp at
  +91 9980018461
  
  

• We deliver once a week on the weekday assigned to your dog.
• Once a week delivery is a value for money as the delivery charges are minimised and don’t result in an unnecessary price hike for your subscription. 
• We would love to put your precious money to use for actual nutrition for your dogs and spend on superior ingredients and quality, instead of the cost of delivery.
• It also helps us to cut down tedious processes & confusion (at the staff level) so that the focus on quality is prioritised.

The food will arrive fresh as it is cooked the same day of delivery.

Please store all packs in a deep freezer (other than the one you wish to use immediately)

NOTE: We do take requests for once or twice in a month delivery but this is based on case to case basis and only upon request. 

THE STANDARD PROTOCOL IS WEEKLY DELIVERIES.

Yes, we ship most of our products from the dietary supplements, grooming and therapeutic CBD & oils categories, all over India. 

Fresh food, Bones, Broths, Organ meats, meat only packs are currently sold only within Bangalore since those are without any preservatives and will not survive the travel. 

However, we’re working on bringing preservative-free fresh food pan India soon. Keep in touch on our social!

https://www.instagram.com/doggiliciouus/

• Once you confirm the subscription, we will raise the invoice on a pro-rata basis for the number of days we will be providing food in your first month.
• Once the payment is made by you, we will confirm your order and add you to our records for production.
• For the recurring Months, you will get an Invoice automatically on the 1st of every month to be paid in advance for each month. There is no need for any confirmation each month to continue the subscription. 
• If you need to stop, pause, or change the plan then you need to get in touch with us in the last week of the previous month to apply changes to the following month.

Our payments are done in advance at the beginning of the month. We accept payments via Bank Transfer and Google Pay/UPI/ Phonepe/ Bhim etc. 

DEFINITELY!  

One of the key benefits of being on a monthly subscription is that we help you with flexible services, best suited for your dog. Our aim is very clear – we WANT your dog to be eating the best food available in the city!

This means if you need to make changes to make that happen then we will do our best to make it happen too! 

However, we too have operational limitations, therefore –

• Change of meat and/OR change of quantity can be made only at the end of the month for the following month unless there is a medical condition or urgency.
• If you wish to pause the food for that particular week or longer duration for any reason, we will need to know a minimum of 48 hours in advance before your delivery date so that we will not order raw materials and cook for your dog that week.
• If you wish to shift the delivery day to another day of the week, just for this week, then let us know 2 days in advance so we can plan our production. 
• Bone/Broths/Supplements – Any request for changes (adding or removing items) can be incorporated if made 2 business days before the day of delivery. This is only so that, in case you request any items that are out of stock, it will allow us time to prepare them. Our bones and broths as well as most dietary supplements are made in small batches and they fly off the shelf in a matter of days. 

All changes that are made during the current month are adjusted in the next month’s invoice.

For example, If you ask us to skip delivery for 3 days, and add 4 broths and some ad-hoc wellness products – we simply make a note of all your changes in your file and amend your next invoice to reflect these changes. Simple!

If you need to cancel your subscription during a month you have already paid for, let us know as soon as possible, and then you have several choices – 

• You could choose from our wide variety of products and use the balance amount to get any products through the month, we will issues you a credit note. 
• You can choose to gift the balance subscription to a friend. 
• You could also choose to donate the balance amount of food to a rescuer or shelter of your choice.