TERMS OF USE

Doggiellicious LLP
Terms of Use

These terms of use govern the access, browsing to and use of the Website https://doggiliciouus.com/ (hereinafter the “Website”) and the content and products/services available through it.

The domain name < doggiliciouus.com> has been registered since June 20, 2018.

Acceptance of Terms
By using our website, you represent and warrant that you are at least 18 years old or have the consent of a parent or guardian. If you are using our products/ services on behalf of a company or entity, you represent that you have the authority to bind that entity to these Terms.

Modifications to Terms
We may update these Terms from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of significant changes by posting the updated Terms on our Site and updating the “Last Updated” date at the top of these Terms. Your continued use of our website after any changes constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically.

User Conduct
You agree to use our website only for lawful purposes and in a manner that does not infringe the rights of or restrict or inhibit the use and enjoyment of our website by any third party. You agree not to:
Use our services in any way that violates any applicable state, local, or international law or regulation.
Post, upload, or distribute any content that is defamatory, obscene, unlawful, invasive of another’s privacy, or infringing on another’s rights.
Engage in any conduct that restricts or inhibits anyone’s use or enjoyment of our services, or which, as determined by us, may harm Doggiellicious LLP or users of our services or expose them to liability.
Use automated systems, including but not limited to robots, spiders, or offline readers, to access our services in a manner that sends more request messages to our servers than a human can reasonably produce in the same period of time.
Introduce any viruses, trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful.

Orders and Payments
Order Acceptance
All orders placed through our Site are subject to acceptance. We reserve the right to refuse or cancel any order at any time for reasons including but not limited to product availability, errors in pricing or descriptions, or suspected fraud. If we cancel an order after you have made a payment, we will issue a full refund to the original payment method.

Pricing and Payment
All prices listed on our Site are in INR and are subject to change without notice. We strive to provide accurate pricing; however, errors may occur. If a pricing error is discovered, we will inform you as soon as possible and give you the option to either proceed with the corrected price or cancel your order. Payment is due at the time of purchase, and you agree to provide accurate payment information.

Shipping and Delivery
We will make reasonable efforts to deliver your order in accordance with the estimated delivery dates provided at the time of purchase. However, we are not responsible for delays caused by circumstances beyond our control, including but not limited to natural disasters, labor disputes, or transportation issues. All delivery dates are estimates, and we do not guarantee delivery on a specific date.

Consultation Services
Nature of Consultations
Our nutritional and wellness consultations are intended to provide general guidance and recommendations for your dog’s health and wellbeing. They do not constitute veterinary advice, diagnosis, or treatment. You should always consult a licensed veterinarian regarding any health concerns or conditions affecting your dog.

Consultation Agreement
By scheduling a consultation, you acknowledge that you have provided accurate and complete information regarding your dog’s health history, dietary needs, and lifestyle. You understand that the advice provided during the consultation is based on the information you provide and may not account for all variables affecting your dog’s health. We are not liable for any adverse effects or consequences resulting from your reliance on our advice.

Cancellation and Rescheduling
All consultations, once paid for, are to be completed within the month(30days) from the payment. We actively get in touch with you and try to fix your appointments as soon as possible. Once your appointment as been fixed and agreed upon, that time is blocked off for you, and cancellations often result in that time not being used by anyone.

So keeping this in mind our cancellation policy is as follows:

– 07 days before the date and time, postponement is possible to an available future slot.

– 03 days prior to the date and time – there will be a 50% charge levied.

– 24 hours or less, we do not take postponement requests. The appointment will be considered as cancelled with no refund.

For any given booking one postponement is all we can accommodate.

For a NO SHOW – the appointment is considered cancelled and no refund is processed.

The above cancellation policies are applicable for people who have booked their slot and have confirmed the time and date.

ANYONE, who books and appointment and wishes to cancel, it without booking the slot, at any time within the month(30days), will get a 100% refund.
Just let us know you no longer require the services and we will process your refund – minus the taxes and bank charges already paid.

Intellectual Property Ownership
All content, including but not limited to text, images, graphics, logos, and software, is the property of Doggiellicious LLP or its licensors and is protected by intellectual property laws. You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Site without our prior written consent.

User Content
If you submit or post content to our Site, you grant us a non-exclusive, royalty-free, perpetual, and worldwide license to use, display, modify, and distribute such content in connection with our website. You represent that you have the right to grant this license and that your content does not infringe the rights of any third party.

Disclaimer of Warranties
Our products/services are provided on an “as-is” and “as available” basis. We make no warranties or representations regarding the accuracy, reliability, or completeness of the content on our Site or the suitability of our products and services for any purpose. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

Limitation of Liability
To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of our products/services, even if we have been advised of the possibility of such damages.

Indemnification
You agree to indemnify, defend, and hold harmless Doggiellicious LLP, its affiliates, and their respective officers, directors, employees, agents, and licensors from and against any and all claims, liabilities, damages, losses, costs, or expenses including reasonable attorney fees arising out of or in any way connected with:
Your access to or use of our website.
Your violation of these Terms.
Your violation of any rights of any third party, including any intellectual property or privacy rights.
Any claim that your content caused damage to a third party.

Indemnification Against Third-Party Products
You agree to indemnify, defend, and hold harmless Doggiellicious LLP, its affiliates, and their respective officers, directors, employees, agents, and licensors from and against any and all claims, liabilities, damages, losses, costs, or expenses including reasonable attorney fees arising out of or in any way connected with:
Your use of any third-party products, services, or content that are hosted on our Site.
Any disputes arising from your interaction with third-party products or services.
Any claims made by third parties related to your use of such products or services.
Any violation of the rights of any third party in connection with your use of these products or services.

Force Majeure
Doggiellicious LLP shall not be liable for any delay or failure to perform its obligations under these Terms due to circumstances beyond its reasonable control, including but not limited to acts of God, war, terrorism, labor disputes, embargoes, acts of civil or military authorities, fires, floods, accidents, or shortages of transportation facilities.

Termination
We reserve the right to terminate or suspend your access to our website, without prior notice or liability, for any reason whatsoever, including if you breach these Terms. Upon termination, your right to use the website will immediately cease.

Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles. Any disputes arising out of or relating to these Terms or your use of the products/services shall be resolved through binding arbitration in Bengaluru, conducted in accordance with the rules of the Arbitration and Conciliation Act, 1996. You agree that any arbitration shall be conducted on an individual basis and not in a class or representative action.

Severability
If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision will be deemed modified to the minimum extent necessary to make it valid and enforceable.

Waiver
No waiver of any term or condition of these Terms shall be deemed a further or continuing waiver of such term or any other term, and any failure of Doggiellicious LLP to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

Entire Agreement
These Terms, along with our Privacy Policy and any other legal notices or agreements published on our Site, constitute the entire agreement between you and Doggiellicious LLP regarding your use of our products/services and supersede all prior agreements and understandings, whether written or oral, regarding such subject matter.

Shipping policy

We currently use Dunzo/Teleport for all our deliveries. The exact time of deliveries can not be fixed, but we will try to ensure that the deliveries are as convenient for you as possible. 

As a matter of process, our deliveries are in the afternoon between 1 pm to 3 pm on a weekly basis.

All food products allow 2-4 days for delivery within Bangalore.

All bones broths, supplements and organs allow up to 2 days for delivery within Bangalore.  

Fresh food products are not currently shipped outside Bangalore. All other dry wellness products are delivered all across India.

Any orders outside of Bangalore will be dispatched within 2 days and delivery time is based on the location. Once we dispatch the order, we will share the tracking details with you as well. 

Delivery schedule:

If you are ordering our 7-day trial packs we deliver them to you within 48 hours of receiving your order. If you have an emergency please place your order and call us to request earlier deliveries and we will try our best – 9980018461.

If you are on a monthly subscription then we will deliver to you weekly 7 packs every single week on the same day. We have not failed to do so in 6 years including all the lockdowns!!

Returns and Refunds Policy

Returns

Once delivered, no returns will be accepted on the order as these are freshly made-to-order products for your dogs. This is also done to adhere to Covid 19 precautions. If your pet does not take to our food, we encourage you to feed it to street dogs instead of throwing it away.

If you receive damaged or wrong products, please get in touch with us on the same day as delivery of the product and we will do our best to rectify the error.

Refunds 

We do not refund amounts for orders that are already serviced.

If there are items ordered by mistake, you can reach out to us and we will replace those items with other products of your choice from our store on doggiliciouus.com, subject to the different amounts being paid by you in advance.

Some items are shipped in Bangalore city only. Please ensure you order items that can be shipped to your location. There will be no refunds issued if you place an order for our perishable products outside the shipping location.

Cancellation

Once we’ve received your order, we do not allow cancellations as we make fresh products to order. In case there is an emergency and you must cancel, you shall donate the food to your choice of shelter for dogs.

If you cancel consultations, consultation charges can be refunded if:

  1. You cancel on the same day as the booking or purchase of the consultation (100% refund will be made, excluding bank charges and GST charges of 18% on the full amount).
  2. You cancel within 1 week from the day of booking or purchase of the consultation (including the day of the booking or purchase of the consultation) and have not filled the form or furnished the required information for the consultation (75% refund will be made, excluding bank charges and 18% GST on the full amount.) If you have filled out the form and furnished information but, and have no response from the team, and you request a refund within the 07 days of purchase, (100% refund will be made, excluding bank charges and GST charges of 18% on the full amount)

    After 07 days from the day of booking or purchase of the consultation (including the day of the booking or purchase of the consultation), there will be NO refunds, with the exception of the pet passing away.

In case of non-responsiveness from any client who has booked or purchased a consultation for more than 30 days from the day of purchasing the said consultation, the amount paid for the consult shall stand forfeited. This policy is applicable regardless of if the form is filled or not, and additional information is sent or not. This also applies in case of non-responsiveness to attempts made by us to put into process the fixing of appointment and or getting further information – to further the process of fixing an appointment. Any exception to this will be at the sole discretion of Doggiliciouus and its founders.

Delivery 

Doggiliciouus may charge delivery and handling charges with applicable taxes at its sole discretion from time to time.

At present, Doggiliciouus charges a shipping fee based on the distance of your shipping address from our kitchen. Doggiliciouus may, in its sole and absolute discretion, without giving any prior notice, may revise such charges.

Modification

We may change the prices for our products without notice. We reserve the right at any time to modify or discontinue the products (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the products.

Once the order is placed and confirmed, any modifications such as change of recipes, change in address or date of delivery for the outgoing order, needs to be done atleast 48 hours before the delivery.

Ordering and pricing

The quantity of any product ordered by you and the quantity of product supplied to you may slightly vary. While we take the utmost care to supply the exact quantity of product ordered by you, due to the nature of products, it is not possible that the exact quantity of product that you have ordered will be supplied. 

Price is exclusive of GST which is added at checkout. GST is charged over shipping costs as well. The final amount you pay includes shipping and GST.

Terms updated on March 2022

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