Privacy Policy

Doggiellicious LLP

Privacy Notice

(Updated as of September 27, 2024)

Before using this website, please read this policy provided hereinbelow. Use of this website constitutes acceptance of the terms of this policy. By accessing or using our website, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy. We reserve the right to update the terms of this policy and such changes will be posted on this page. The platform offers canine-nutritionist designed fresh and customised meals, nutritional consultations and wellness products for dogs. We are committed to protecting the privacy and “Personal Data” (any information which is related to an identified or identifiable natural person) of its customers, employees, affiliates etc. This Privacy Notice applies only to information collected through the website and not to information that may be collected offline. We periodically review all privacy and security policies and update them, when necessary, in line with changes of the Digital Personal Data Protection Act 2023 (DPDPA) as well as any other applicable law as per the processes carried out by the company, imposing obligations on its privacy compliance.

• Definitions and key terms: 

To help explain things as clearly as possible in this Privacy Policy, every time any of these terms are referenced, are strictly defined as: 

• “Processing” in relation to personal data, means a wholly or partly automated operation or set of operations performed on digital personal data, and includes operations such as collection, recording, organisation, structuring, storage, adaptation, retrieval, use, alignment or combination, indexing, sharing, disclosure by transmission, dissemination or otherwise making available, restriction, erasure or destruction.
• “Data Principal” means the individual to whom the personal data relates and where such individual is— (i) a child, includes the parents or lawful guardian of such a child; (ii) a person with disability, includes her lawful guardian, acting on her behalf.
• “Data Processor” means any person who processes personal data on behalf of a Data Fiduciary.
• “Data Fiduciary” means any person who alone or in conjunction with other persons determines the purpose and means of processing of personal data.
• Cookie: Small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, and remember information about you such as your language preference or login information. 
• Company: When this policy mentions “Company,” “we,” “us,” or “our,” it refers to Doggiellicious LLP that is responsible for your information under this Privacy Policy. 
• Country: Where the company or the owners/founders of the company are based, in this case is India.
• Customer: Refers to the company, organization or person that signs up to use the company services.
• Device: Any internet connected device such as a phone, tablet, computer or any other device that can be used to visit the company website and use the services. 
• IP address: Every device connected to the internet is assigned a number known as an internet protocol (IP) address. These numbers are usually assigned in geographic blocks. An IP address can often be used to identify the location from which a device is connecting to the internet. 
• Personnel: Refers to those individuals who are employed by the company or are under contract to perform a service on behalf of one of the parties. 
• Service: refers to the service provided by the company as described on this platform. 
  
  

Information We Collect
We collect various types of information to provide and improve our services:

• Personal Information

We may collect the following personal information when you interact with us:

• Name, contact details (email, phone number, address)
• Payment information (credit/debit card details)
• Account information (username, password)
• Preferences and purchase history
• Pet Information

To offer personalized products and consultations, we may collect information about your dog(s), such as:

• Name, age, breed, and weight
• Health history and dietary needs
• Behavior and lifestyle details
• Consultation Data

If you engage in a nutritional or wellness consultation, we may collect detailed information about your dog’s health, diet, and any specific concerns to provide tailored advice.

• Automatically Collected Information: 

We may collect certain information automatically when you use our website or services, including:

1. IP address
2. Device information (such as device type, operating system, and browser type)
3. Log data (such as access times, pages viewed, and referring URL)
4. Cookies and similar tracking technologies.

This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about who and when you use our and other technical information. This information is primarily needed to maintain the security and operation of our platform, and for our internal analytics and reporting purposes.

What do we do with your information?

When you interact with our website, we collect and process information necessary to provide you with our services and enhance your experience. This includes, but is not limited to:

1. Order Processing and Delivery: We use your information to process and deliver your orders for dog meals, nutritional consultations, and wellness products, and to keep you updated on the status of your purchases.
2. Personalized Recommendations: Based on the information you provide about your dog’s dietary needs and health conditions, we tailor our product recommendations and nutritional advice to better suit your dog’s specific requirements.
3. Communication and Support: We use your contact details to send you updates regarding your orders, respond to your inquiries, and provide customer support. We may also communicate with you about new products, promotions, and wellness tips for your pets.
4. Service Improvement: To improve our products and services, we may analyze information on your preferences and feedback. This helps us understand what you and your pets enjoy and need, allowing us to offer better options and experiences.
5. Marketing and Promotions: With your consent, we may use your information to send you promotional content, special offers, and updates on new products and services that might interest you and benefit your dog’s health and wellness.
6. Legal Compliance and Obligations: We may use your information to comply with legal obligations, resolve disputes, or enforce our terms and conditions.

• Personnel 

If you are a company worker or applicant, we collect information you voluntarily provide to us. We use the information collected for human resources purposes in order to administer benefits to workers and screen applicants. You may contact us on legal.doggiliciouus@gmail.com  in order to:

(1) update or correct your information, 

(2) change your preferences with respect to communications and other information you receive from us, or 

(3) receive a record of the information we have relating to you. 

Such updates, corrections, changes and deletions will have no effect on other information that we maintain, or information that we have provided to third parties in accordance with this Privacy Policy prior to such update, correction, change or deletion.

• Sale of Business

We reserve the right to transfer information to a third party in the event of a sale, merger or other transfer of all or substantially all of the assets of the company or any of its Corporate Affiliates (as defined herein), or that portion of the company or any of its Corporate Affiliates to which the service relates, or in the event that we discontinue our business or reorganization or similar proceeding, provided that the third party agrees to adhere to the terms of this Privacy Policy. 

• Governing Law 

This Privacy Policy is governed by the laws of India without regard to its conflict of laws provision. You consent to the exclusive jurisdiction of the courts in connection with any action or dispute arising between the parties under or in connection with this Privacy Policy. The laws of India, excluding its conflicts of law rules, shall govern this agreement and your use of the website. Your use of the website may also be subject to other local, state, national, or international laws. By using our website or contacting us directly, you signify your acceptance of this Privacy Policy. If you do not agree to this Privacy Policy, you should not engage with our website, or use our services. Continued use of the website, direct engagement with us, or following the posting of changes to this Privacy Policy that do not significantly affect the use or disclosure of your personal information will mean that you accept those changes.

• Obtaining Consent:

We’ve updated our Privacy Policy to provide you with complete transparency into what is being set when you visit our site and how it’s being used. By using our website, you hereby consent to our Privacy Policy and agree to its terms.

• Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by applicable laws and regulations. After this period, we will securely delete or anonymize your data to prevent unauthorized access.

• Children’s Privacy:

We do not address anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from anyone under the age of 18 without verification of parental consent, we take steps to remove that information from our servers.

Do we transfer information to third-parties?

We value your privacy and only share your information with third parties in specific circumstances, as outlined below:

1. Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, processing payments, fulfilling orders, delivering products, and providing consultations. These service providers are obligated to maintain the confidentiality of your information and are not permitted to use your data for any purpose other than to provide the services requested by us.
2. Business Partners: In certain cases, we may collaborate with business partners to offer complementary products or services, such as specialized wellness products or veterinary consultations. If you opt to use these services, we may share relevant information with our partners to ensure the quality and effectiveness of the service.
3. Legal Compliance: We may disclose your information if required by law or in response to a legal request, such as a subpoena, court order, or government demand, or if we believe such action is necessary to comply with legal obligations, protect our rights, or ensure the safety of our users.
4. Business Transfers: In the event of a merger, acquisition, or sale of our business or assets, your information may be transferred to the acquiring entity. We will notify you of any change in ownership or control of your personal information, and you will have the option to discontinue your use of our services.
5. With Your Consent: We may share your information with third parties in situations where you have provided your explicit consent. This could include sharing your information with a third-party service provider for personalized promotions or product recommendations based on your dog’s needs and preferences.

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties without your consent, except as outlined above. If you have any questions about how we share your information or would like to opt-out of certain data sharing, please contact us at legal.doggiliciouus@gmail.com

• Your Rights

When we process data about you, we do so with your consent and/or as necessary to provide the website you use, operate our business, meet our contractual and legal obligations, protect the security of our systems and our customers, or fulfil other legitimate interests of the company as described in this privacy statement. Below, you will find additional privacy information that you may find important. The company adheres to applicable data protection laws internationally, including in India which if applicable include the following rights in relation to your data, including:

1.Right to Access:

• Information Access: Data principals have the right to access their personal data held by data fiduciaries. This includes information on the nature and scope of data collected and processed.
• Copy of Data: They can request a copy of their personal data in a structured, commonly used, and machine-readable format.

2. Right to Correction and Erasure:

• Correction: Data principals can request correction of any inaccurate or incomplete personal data.

• Erasure: They have the right to request the erasure of their personal data when it is no longer necessary for the purpose for which it was collected, or if they withdraw their consent.

3.Right to Data Portability:

Data Transfer: Data principals can request the transfer of their personal data to another data fiduciary in a structured, commonly used, and machine-readable format.

4.Right to Restrict Processing:

• Restriction: They have the right to restrict the processing of their personal data under certain conditions, such as when they contest the accuracy of the data or object to the processing.

5.Right to Withdraw Consent:

• Consent Withdrawal: Data principals can withdraw their consent for processing personal data at any time. Withdrawal of consent does not affect the legality of processing based on consent before its withdrawal.

6.Right to Object to Processing:

• Objection: Data principals have the right to object to the processing of their personal data for specific purposes, such as for direct marketing.

7.Right to Complaint:

• Grievance Redressal: Data Principals can file a complaint with the Data Protection Board if they believe their rights under the DPDPA are being violated.
  
  
• What measures do we use to protect your information?

We endeavour to uphold physical, technical and procedural safeguards that are appropriate to protect your information against loss, misuse, copying, damage or modification and unauthorized access or disclosure. We restrict access to Personal Data, to our employees, agents, affiliates and service providers who need to know that information in order to process it for us, and who are subject to strict contractual confidentiality obligations, and who may be disciplined or whose relationship with us may terminate, if they fail to meet these obligations. We take reasonable measures to protect customer information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

• Data Minimization

We adhere to the principle of data minimization, which means we only collect and process personal data that is necessary for the specific purposes outlined in this Privacy Policy. We regularly review our data processing practices to ensure compliance with this principle.

• Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices or content of such third parties. We encourage you to review their privacy policies before providing any personal information.

• Automated Decision-Making

We do not engage in automated decision-making or profiling that significantly affects you. Any decisions regarding your services will be made by human agents based on the information you provide.

• Data Breach Notification

In the event of a data breach that may compromise your personal data, we will notify you without undue delay. We will provide details of the breach, its potential impact, and the measures we are taking to address the issue.

• Data Accuracy

We strive to ensure that the personal data we hold is accurate and up-to-date. You are encouraged to inform us of any changes to your information to help us maintain accuracy.

• Changes to our Privacy Notice

If we decide to change our Privacy Notice, we will update the Privacy Policy Notice date below.